EleVAte Virtual Assistant Services Privacy Policy

Our contact details 

Name: Tina Louise Lunn

Address: Leamington Spa, CV32

Phone Number: 07835 422912

E-mail: hello@elevate-va.co.uk


The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details including telephone numbers and postcodes)

  • Transactional records (for example, services we have provided to you)

  • Marketing preferences

  • Device information (for example, IP address, device type and other identifiers relating to your activity through our website including data provided by google analytics)


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you indicate through the contact form on our website, social media, or otherwise, that you are a potential client that may require services

  • When any potential and/or existing client provides a preference to be contacted for marketing or promotional activities

We also receive personal information indirectly, from the following sources in the following scenarios:

  • When a third-party provider, such as Google Analytics supplies website data for the purpose of technical analytics and diagnostics

  • From any public register or business directory

  • From referrals from businesses or individuals that might recommend potential clients through their own network

We use the information that you have given us in order to contact interested parties to discuss requirements and potential future assignments. We will also hold your contact details so that we can contact you at a future date with marketing and promotional activities. As a client, your details will be held in order to track and enable invoicing procedures and payments. We also use the information provided to assist with website diagnostics and analytics.


We may share this information with any legitimate third party that requires personal details for the purpose of subscriptions or licenses that will be required in order to complete the assigned and agreed work package. These requirements will be specified with the client in advance and only limited and mandatory personal data will be shared. In the event of a work assignment being sub-contracted, we will only disclose the personal information that is essential to the undertaking of the task, and we require that any sub-contractor used, agrees to keeping your personal information secure by means of entering into a confidentiality agreement.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

Your consent. You are able to remove your consent at any time. You can do this by contacting hello@elevate-va.co.uk

We have a contractual obligation

We have a legal obligation

We have a legitimate interest


How we store your personal information 

Your personal information is securely stored for the appropriate time duration that it is needed and will not be held for longer than un-necessarily required. 

We keep contact details including names, email address, telephone number and business address for as long as necessary to provide our services, fulfil marketing activities and to comply with our legal obligations. Where requested and where there is no legal reason to object, we will then take reasonable steps to de-identify and/or dispose your personal information by deleting all relevant records from our systems.


Links to external sites

There may be links found on elevate-va.co.uk that redirect you to external websites or social media accounts. We are not responsible for the privacy statements of those such websites and have no visibility of how those external parties manage their cookies and analytics. Please check directly with any of these parties, prior to disclosing any personal data, if you have any concerns.


Minors

This website is aimed at adults over the age of 18 years and we would not knowingly or intentionally collect any personal data for individuals under this age band. If it is identified that this data has been unintentionally obtained, all reasonable steps will be made to delete the data at the earliest opportunity. 


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@elevate-va.co.uk if you wish to make a request.

This privacy policy is up to date as of September 2020. We reserve all rights to amend without notice.




How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@elevate-va.co.uk


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF


Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk