Frequently Asked Questions
What are the main advantages of hiring a Virtual Assistant?
Hiring a VA is a cost effective method of bringing in additional resource, without the cost and time obligations of recruitment, on-boarding, training, hardware provision, PAYE, holiday pay, sick pay, medical cover, pension contributions...to name but a few! Hiring a VA gives you full flexibility to book support as and when you need it, safe in the knowledge the VA has the professional capabilities to deliver exactly what you require, with minimal set-up and supervision.
How will I communicate with my Virtual Assistant?
From our first contact on the initial Discovery call, we will use a variety of platforms you feel comfortable with, including Zoom, Google Meet, email, and telephone to keep in touch. We'll regularly keep in touch with you throughout our time together, to give you status updates and just general peace of mind everything is on track. Your VA is available during the working hours as stated on the contract, but we can offer flexibility to be available 'out of hours', if necessary, with prior agreement.
Will I meet my Virtual Assistant in person?
To keep things flexible and simplified, all services will be performed virtually, including the initial Discovery call and any update meetings thereafter. Should an onsite/face-to-face meeting be specifically required, this can be accommodated, schedule permitting. Additional charges will apply for time, travel, and expenses. Please discuss your needs at the initial booking stage.
Do you use sub-contractors?
In some instances, an associate might be assigned by eleVAte to fulfil either part or all of your work request. We only work with reputable and skilled associates, and undertake quality control checks of the completed work, before delivering it back to the client.
How do you charge for your services?
We offer monthly retainer options, starting from 10 hours a month, for clients who want to build a long-term partnership and be assured of regular, consistent support. Ad hoc support is also provided, subject to availability, with a minimum 1-hour booking per request.
For project management requests, work may be billed on a daily rate, subject to requirements.
Contact us for further information, prices, and packages.
Do you have insurance and are ICO registered?
We have a comprehensive policy with PolicyBee, which includes Professional Indemnity, Personal Liability insurance and cyber security insurance.
We are also registered with the Information Commissioner's Office (ICO) and am listed on their online register. Please get in touch if you require further information.